Contact support: email hello@getarborsmart.com. Include your company name and what you were doing when the problem happened. We reply within one business day, usually sooner.
On this page
Signing in
- Forgot your password? Ask your company’s ArborSmart admin to reset it, or email us from the address on your account and we’ll help you back in.
- “Too many failed login attempts”: for your security, sign-in pauses briefly after several wrong passwords. Wait about 15 minutes and try again.
- Two-step verification: if you lost your phone, use one of the backup codes you saved when you turned it on. If you don’t have one, contact your admin or us.
Working offline & syncing
ArborSmart keeps working with no signal: crews can clock in and out, update jobs, take notes, and log vehicle inspections. Changes are saved on the device and sync automatically when you’re back in coverage.
- The status button at the top shows Synced when everything has been sent.
- If it keeps showing Reconnecting while you have good signal, close the app completely and reopen it. If that doesn’t fix it, email us before clearing the app’s data, so nothing unsynced is lost.
Adding and managing your team
Admins invite people from the Team page and choose each person’s role: Admin (everything, including billing and settings), Office (customers, estimates, jobs, invoices), or Crew (their jobs, time, photos, and field work; crews don’t see pricing or invoices).
QuickBooks
- Connecting: an admin connects QuickBooks Online from Settings → QuickBooks. You’ll sign in with Intuit and choose the company to connect.
- What syncs: customers, invoices, and payments are sent from ArborSmart to QuickBooks. Nothing is deleted from your QuickBooks company by ArborSmart.
- Disconnecting: use Settings → QuickBooks → Disconnect. This revokes ArborSmart’s access at Intuit immediately. You can also remove it from your Intuit account’s connected apps.
- Without a connection: office users can download invoices and payments as CSV files from the Invoices page and import them into QuickBooks.
The mobile app
Sign in with the same email and password you use on the web. Your company’s data, schedule, and offline changes are the same everywhere. If something looks out of date, close and reopen the app.
Deleting your account or data
- Your own account: in the app or on the web, go to Settings → Delete my account. This permanently removes your login and personal details.
- Your whole company: an admin can use Settings → Delete company account. This permanently deletes the company and everything it owns in ArborSmart, and disconnects QuickBooks.
- Can’t sign in? Email us from the address on the account and we’ll process the deletion for you.
Reporting a security issue
If you think you’ve found a security problem, email hello@getarborsmart.com with “Security” in the subject. Please don’t test against other customers’ data.